Orders are shipped from Monday to Friday 9:00–17:30. Orders placed during the weekend will be processed beginning the Monday morning following.
Upon the arrival of the products, Customers are asked to carefully inspect the package before signing the proof of delivery of the shipment. If for any reason the package appears to have been tampered with or if the adhesive tape is not intact, Customers are requested to sign the acknowledgement receipt with reservation, or to refuse delivery.
In the event that the delivery has been accepted with an unauthorised signature or there is evidence of tampering with the package, Customers are requested to immediately report the incident in writing to firstname.lastname@example.org.
If for any reason the shipment fails to be delivered successfully to the address provided by the Customer in the commercial contract, the package risks return to the sender at the expense of the Customer. These expenses will be deducted from any reimbursement due to the Customer by Sassi Editore.
All Customers who place an order establish a business relationship with Sassi Editore and therefore undertake to accept the delivery of their package. If for any reason the Customer refuses delivery of the shipment or requests a return to the sender, any shipping costs, charged to Sassi publisher, will be deducted from any refund due to the Customer.